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FREQUENTLY ASKED QUESTIONS

Q.  How long have you been in business and how many copies of your program have you sold?
A.  KitLog Pro was introduced in 2001.  To date there are more than 3,000 copies of our software that have been sold to customers throughout the world.
Q.  Why should I pay for KitLog Pro V2.x when I can use a free Web-based builder's log program?
A.  You get what you pay for. Web-based programs depend on Internet connections which are not always reliable. Additionally, when using Web-based programs users are dependent upon the host server. If the data on that host server is corrupted, or if the server crashes, your data has the potential of being lost. Users of KitLog Pro V2.x store their data on their own computer, not someone else's.
Q.  I purchased KitLog Pro V2.x and I would like to install it on more than one computer. Can I do this?
A.  Yes, you can install KitLog Pro V2.x on more than one computer. Your registration information is tied in with your builder's log (the .mdb file).
Q.  If I do install KitLog Pro V2.x on more than one computer, is there a charge to do so?
A.  No, there are no additional charges to install KitLog Pro V2.x on more than one computer.
Q.  Do you provide free updates for registered users of KitLog Pro V2.x?
A.  Yes, registered users receive free updates. To receive these updates users must be connected to the Internet.
Q.  Do I have to be a registered user to use the My KitLog feature of KitLog Pro V2.x?
A.  Yes, you must be a registered user in order to be able to post your builder's log to the Internet. However, anyone with an Internet connection can view aircraft construction projects from all over the World free of charge.
Q.  I have a previous version of KitLog Pro. Can I upgrade to KitLog Pro V2.x? If, so what happens to my existing data?
A.  Yes, you can upgrade to KitLog Pro V2.x. Your existing data will be converted over during the conversion process.
Q.  Does KitLog Pro V2.x let me back up my builder's log? If so, how?
A.  There are several ways to back up your KitLog Pro builder's log. You can save your builders' log (the .mdb file) to your hard drive, you can save your builder's log to a jump drive or thumb drive, you can burn your builder's log (the .mdb file) to a CD-ROM, and you can post your builder's log to the Internet using the My KitLog feature of the program.
Q.  Can I edit the FAA documents that you include with KitLog Pro V2.x?
A.  Yes, the FAA documents that are included with KitLog Pro V2.x are editable. However, you cannot save these documents after they are edited. This is a limitation of the free version of Adobe Reader, not KitLog Pro V2.x.
Q.  I purchased KitLog Pro V2.x and completed the registration process. I never received my unlock code. What happened?
A.  Chances are the e-mail we sent you from registration@kitlog.com was picked up by a spam filter. Send an e-mail to support@kitlog.com and we will re-send you your unlock code via another e-mail.
Q.  How much does it cost to purchase KitLog Pro V2.x?
A.  The cost to purchase KitLog Pro V2.x is $49.95 and can be downloaded from our Web site or purchased from one of our resellers listed on the Download page of our Web site.
Q.  How much does it cost to upgrade to KitLog Pro V2.x?
A.  The cost to upgrade to KitLog Pro V2.x is $9.95 and can be downloaded from our Web site. The upgrade is not available from our resellers.
Q.  What are the computer system requirements for Kitlog Pro?
A.  Kitlog Pro requires 32-bit or 64-bit Windows XP, Vista, or Windows 7 to run and a minimum screen resolution of 800x600, although 1024x768 or greater is highly recommended. A broadband connection to the Internet is also highly recommended. (Kitlog Pro 2.x is not supported by Windows 95/98/ME or NT.)
Q.  Do you have version for the Mac?
A.  Not at this time.



Announcements
Windows 10 Installation & "Failure to Start Kitlog" FAQ  Here is a FAQ with tips on Installing Kitlog Under Windows 10

Also how to fix the "Failed to load resources from resource file. Please check your setup" startup error, under Windows 10.

http://www.kitlog.com/Windows10/


Kitlog / MyKitlog Internet Connectivity Upgrades April 17-18 2017  The Matronics and Kitlog Internet connectivity will be upgraded on April 17 through April 18 2017. Update: Installation was completed successfully.

Kitlog Pro 2.0 Compatibility  Kitlog Pro 2.0 is fully compatible with Windows XP, Vista, W7, W8, W8.1, and W10 in both 32-bit and 64-bit versions!

MyKitLog.com!  Click on the MyKitLog.com tab above to search for experimental aircraft builders from all over the world. See more than 1121 projects and over 175,904 log entries!

Over 6000 Copies Sold!  Click on the Testimonials tab and see why over 6000 builders are using our software. Building an aircraft? KitLog Pro 2.0 is for you!

Kitlog Pro Acquired By Matronics!  The company that has brought you great Forums like the RV-List, Zenith-List, and Pietenpol-List for nearly two decades is now the proud owner of this outstanding builders kit logging software package - Kitlog Pro!!








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