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FREQUENTLY ASKED QUESTIONS
Q.  How long have you been in business and how many copies of your program have you sold?
A.  KitLog Pro was introduced in 2001.  To date there are more than 3,000 copies of our software that have been sold to customers throughout the world.
Q.  Why should I pay for KitLog Pro V2.x when I can use a free Web-based builder's log program?
A.  You get what you pay for. Web-based programs depend on Internet connections which are not always reliable. Additionally, when using Web-based programs users are dependent upon the host server. If the data on that host server is corrupted, or if the server crashes, your data has the potential of being lost. Users of KitLog Pro V2.x store their data on their own computer, not someone else's.
Q.  I purchased KitLog Pro V2.x and I would like to install it on more than one computer. Can I do this?
A.  Yes, you can install KitLog Pro V2.x on more than one computer. Your registration information is tied in with your builder's log (the .mdb file).
Q.  If I do install KitLog Pro V2.x on more than one computer, is there a charge to do so?
A.  No, there are no additional charges to install KitLog Pro V2.x on more than one computer.
Q.  Do you provide free updates for registered users of KitLog Pro V2.x?
A.  Yes, registered users receive free updates. To receive these updates users must be connected to the Internet.
Q.  Do I have to be a registered user to use the My KitLog feature of KitLog Pro V2.x?
A.  Yes, you must be a registered user in order to be able to post your builder's log to the Internet. However, anyone with an Internet connection can view aircraft construction projects from all over the World free of charge.
Q.  I have a previous version of KitLog Pro. Can I upgrade to KitLog Pro V2.x? If, so what happens to my existing data?
A.  Yes, you can upgrade to KitLog Pro V2.x. Your existing data will be converted over during the conversion process.
Q.  Does KitLog Pro V2.x let me back up my builder's log? If so, how?
A.  There are several ways to back up your KitLog Pro builder's log. You can save your builders' log (the .mdb file) to your hard drive, you can save your builder's log to a jump drive or thumb drive, you can burn your builder's log (the .mdb file) to a CD-ROM, and you can post your builder's log to the Internet using the My KitLog feature of the program.
Q.  Can I edit the FAA documents that you include with KitLog Pro V2.x?
A.  Yes, the FAA documents that are included with KitLog Pro V2.x are editable. However, you cannot save these documents after they are edited. This is a limitation of the free version of Adobe Reader, not KitLog Pro V2.x.
Q.  I purchased KitLog Pro V2.x and completed the registration process. I never received my unlock code. What happened?
A.  Chances are the e-mail we sent you from registration@kitlog.com was picked up by a spam filter. Send an e-mail to support@kitlog.com and we will re-send you your unlock code via another e-mail.
Q.  How much does it cost to purchase KitLog Pro V2.x?
A.  The cost to purchase KitLog Pro V2.x is $49.95 and can be downloaded from our Web site or purchased from one of our resellers listed on the Download page of our Web site.
Q.  How much does it cost to upgrade to KitLog Pro V2.x?
A.  The cost to upgrade to KitLog Pro V2.x is $9.95 and can be downloaded from our Web site. The upgrade is not available from our resellers.
Q.  What are the computer system requirements for Kitlog Pro?
A.  Kitlog Pro requires 32-bit or 64-bit Windows XP, Vista, or Windows 7/10/11 to run and a minimum screen resolution of 800x600, although 1024x768 or greater is highly recommended. A broadband connection to the Internet is also highly recommended. (Kitlog Pro 2.x is not supported by Windows 95/98/ME or NT.)
Q.  Do you have version for the Mac?
A.  Not at this time.



Announcements
www.kitlog.com and www.mykitlog.com Back Online!  The move of Matronics/Kitlog website servers from Livermore California to Toledo Washington has been successfully completed!! The Kitlog web server lost a hard drive in the move and the system had to be restored from a back up from Tuesday 4/28/2026. Any Kitlog logs uploaded during the short window the server was up after the move, were lost. However, if you download this utility and run it, it will mark all of your log entries for reupload, which will get the website back in sync with your local database:

http://www.kitlog.com/dls/KitlogDatabaseResendUtility.exe

-Matt Dralle

Matronics/Kitlog Headquarters Moving Starting Wednesday 4/29/2026...  Matronics/Kitlog Headquarters will be moving from Livermore California to Toledo Washington this weekend. I will be taking all of the servers down (Web, Email) along with all the support hardware (Switches, Firewall, etc.) along with the equipment racks and loading all into a large truck and heading North on Thursday 4/29. All services will be going offline starting on Wednesday 4/29. It is a lot of work as the IP addressing will be changing. Once the new Internet connection is up and running, each server will be restored in sequence. I will try to get all services restored as quickly as possible. But, it could take a few days to get everything back to 100%. Please have patience during this time and know I’m working as fast and as hard as I can to get Matronics/AeroElectric/Kitlog services restored as quickly as feasibly possible. Thank you, Matt Dralle Matronics / Kitlog / IT Admin

kitlog.com & mykitlog.com Web Sites Restored!!  We had a RAID adapter fail on the www.kitlog.com and www.mykitlog.com web server causing both sites to be unavailable for a number of days. A new adapter was procured and the systems have been 100% recovered successfully with zero data loss! All systems are back to normal and log uploads can be continued as normal.

Kitlog Pro 2.0 Compatibility  Kitlog Pro 2.0 is fully compatible with Windows XP, Vista, W7, W8, W8.1, W10, and W11 in both 32-bit and 64-bit versions!

MyKitLog.com!  Click on the MyKitLog.com tab above to search for experimental aircraft builders from all over the world. See more than 1521 Projects and over 301,239 Log Entries!

Over 6000 Copies Sold!  Click on the Testimonials tab and see why over 6000 builders are using our software. Building an aircraft? KitLog Pro 2.0 is for you!

Kitlog Pro Acquired By Matronics!  The company that has brought you great Forums like the RV-List, Zenith-List, and Pietenpol-List for nearly two decades is now the proud owner of this outstanding builders kit logging software package - Kitlog Pro!!






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